As of March 27, 2026 Microsoft discontinued the "Remote Desktop" app, In order to access TRSM AVD, Please switch to "".
Services for Faculty & Staff
The Faculty & Staff Help Desk can help you with the following:
- Troubleshoot and repair university-owned computers and peripherals
- Recommend and order new computer equipment and software
- Configure and install new equipment
- Software installation (opens in new window) and troubleshooting
- Assist faculty members with TRS computer lab and classroom technologies
- Short-term equipment loans for work-related activities
- Computer lab bookings within TRS building
- Restrict computer applications during lab-based tests and exams
- General help with the university鈥檚 IT resources, including two-factor authentication, multi-factor authentication (MFA), and 17c起草社区-VPN
If it's not on the list just ask - we will do our best to help!
Location
Find us on the (PDF file) 7th Floor (TRS 1 - 154)
Hours
Monday - Thursday
8:30 a.m. - 7:00 p.m.
Friday (July 1 to August 14, 2026)
8:30 a.m. - 3:00 p.m.
Saturday & Sunday:
Closed
Contact
(416) 979-5000 ext. 557455
bizhelp@torontomu.ca
Licensed Software
View the list of software that we can install (opens in new window) on your university-owned computer.
Are You Eligible for a Desktop or Laptop Upgrade?
Every four years faculty and staff members are eligible to have their desktops/laptops upgraded.
You will find a complete list of upgrades (opens in new window) here.
For further information, contact the Help Desk (opens in new window) .