CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
| Alfresco (Choose17c起草社区 Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. |
|
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Thursday, July 30, 7:00 a.m. to 8:00 a.m. |
| 17c起草社区-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow |
Tuesday, August 4, 11:00 p.m. to Wednesday, August 5, 12:01 a.m. |
|
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Friday, July 24, 11:00 a.m. to Monday, August 31, 5:00 p.m. - in progress
Re-imaging all Podium computers in the CCS managed classrooms.
User Impact: None expected. - Thursday, July 30, 6:30 a.m. to 8:00 a.m.
Testing torontomu.ca backup server process.
User Impact: Minimum impact due to updating one leg at a time. The AEM Author production server is not impacted.
- Thursday, July 30, 8:00 a.m. to 8:30 a.m.
Updating Content 7 production.
User Impact: Content 7 web app access, student document uploads, and scheduled jobs will be brought down for the duration of this update. Access to the Content 7 desktop client will remain open. The Registrar鈥檚 office is aware of the outage and will communicate as needed.
- Thursday, July 30, 8:00 a.m. to 9:00 a.m.
Upgrading ADS production servers.
User Impact: During the upgrade process apps hosted on ADS servers including TAI and RODocs, EV1 will be unavailable for short periods of time. - Tuesday, August 4, 6:30 a.m. to 8:00 a.m.
Upgrading CAS.
User Impact: There will be an approximately 5-minute outage. Users will be asked to login again after the upgrade. - Tuesday, August 4, 8:00 a.m. to 8:30 a.m.
Updating InstantID for Onecard Office.
User Impact: InstantID to be down - this will prevent photo printing in the Onecard office for the duration of the execution.
- Thursday, August 6, 8:00 a.m. to 12:00 p.m.
Upgrading Respondus Brightspace.
User Impact: None expected. Users (instructors) who have active sessions may experience interruptions. Expecting less than a minute downtime.
- Tuesday, August 11, 6:30 a.m. to 7:30 a.m.
Updating CAS software.
User Impact: Access to CAS may be intermittent during this period. - Sunday, August 30, 8:00 a.m. to 8:00 p.m.
Updating eHR.
User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day. - Sunday, September 20, 8:00 a.m. to 10:00 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day. - Sunday, September 27, 8:00 a.m. to 4:00 p.m.
Updating eHR.
User Impact: eHR production will remain up and running as no outage will be required.
飦� Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
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